Refund & Cancellation Policy — 3DGEN
In short: every generator is free to try before you pay, so you can be sure before buying. You can cancel Pro anytime and keep access until the end of the period you paid for. If a paid plan isn’t right for you, tell us within 14 days and we’ll refund it. Because these are digital tools, some statutory withdrawal rights end once you start using paid downloads — details below.
Try before you buy
Every generator on 3DGEN runs free in your browser, with a free weekly download allowance. We strongly encourage you to build and download a model on the free plan first, so you know the tool does what you need before you pay for Pro or Founder. There’s nothing to ship back — everything is digital.
Cancelling a Pro subscription
You can cancel your Pro subscription at any time from your account or by emailing us. When you cancel:
- your subscription stops renewing, so you won’t be charged again;
- you keep Pro access until the end of the period you’ve already paid for;
- after that, your account returns to the free plan.
We don’t charge cancellation fees, and we don’t provide partial refunds for the unused part of a billing period that you’ve chosen to cancel — you simply keep the access you paid for until it ends.
14-day money-back
If you’re not happy with a paid plan, contact us within 14 days of the charge and we’ll refund it:
- Pro: the first payment on a new subscription is refundable within 14 days.
- Founder (one-time, lifetime): refundable within 14 days if the access has only been used minimally. Because Founder grants permanent, one-time access, once that window passes it is non-refundable.
We may decline a refund where there are clear signs of abuse (for example, buying, downloading heavily, then immediately requesting a refund).
Your statutory rights (EU/UK consumers)
If you’re a consumer in a region with a statutory “right of withdrawal” (such as the EU or UK), you normally have 14 days to withdraw from a purchase. For digital content that is supplied immediately, that right can end once performance begins — that is, once you start downloading paid content with your consent. Our voluntary 14-day money-back above is offered in addition to, and does not take away from, any rights you have by law.
How to request a refund
Email hello@3dgenapp.com from the address on your account, or reply to your receipt, and tell us what happened. Payments and refunds are processed by Paddle, our payment provider and Merchant of Record, back to your original payment method. Refunds are typically issued within a few business days after approval; how quickly the money appears then depends on your bank or card provider. You can also contact Paddle directly using the details on your receipt.
Please talk to us before a chargeback
If something went wrong — a double charge, a plan that isn’t working, an accidental purchase — please reach out first. We can almost always sort it out faster than a bank dispute, and a quick email means you keep your account in good standing.
Billing provider
Your order is handled by our reseller and Merchant of Record, Paddle.com Market Ltd, which acts as the seller of record, collects any applicable taxes, and issues your receipt. Questions about a charge, tax, or invoice can go to Paddle or to us at hello@3dgenapp.com.
Contact
3DGEN is operated by Serhii Sholomii (“3DGEN”, “we”, “us”). For anything about refunds, cancellations, or your account, email hello@3dgenapp.com. This policy should be read together with our Terms of Use and Privacy Policy.