Privacy Policy — 3DGEN (3dgenapp.com)
Who we are
3DGEN is a set of free, browser-based 3D model generators available at 3dgenapp.com. This site is operated by Serhii Sholomii ("3DGEN", "we", "us"). If you have any question about this policy or your data, contact us at hello@3dgenapp.com.
The short version
Your 3D models are processed entirely in your browser and never leave your device. We keep no library of your files. Accounts are optional; if you create one, the only personal detail we store is your email address. We show no ads and never sell your data.
Your files never leave your device
Every generator runs locally in your web browser. When you upload an STL, font, or logo and adjust parameters, all the processing happens on your own computer. Your uploaded files and generated models are never uploaded to, stored on, seen by, shared by, or sold by any server of ours, and are never used to train anything. We keep no library of your files. When you download an STL or 3MF, it is created in your browser and saved directly to your device. This does not change when you sign in — having an account never causes your models to be sent anywhere.
What data we collect
We collect as little as possible. Specifically:
- Account data (only if you sign in): your email address and a random account identifier. Sign-in is passwordless — "Continue with Google" or a one-time magic link sent to your email — so we never ask for or store a password. We also keep a small count of your downloads in the current period, used only to apply your plan's download allowance.
- Aggregate analytics: privacy-friendly visit statistics (see "Analytics" below). No cookies, no stored IP address, no cross-site tracking.
- Error diagnostics: technical crash/error reports to help us fix bugs (see "Error monitoring" below). Configured to minimise personal data.
- Suggestion form (optional): if you submit an idea, any name/email/message you choose to include.
- Local preferences: small settings kept on your own device (see "Local storage").
We do not collect your 3D files, and we do not collect any special-category personal data.
Why we process it (legal basis)
For visitors in regions with data-protection laws such as the GDPR, our legal bases are:
- Consent — for creating an optional account (storing your email) and for anything you voluntarily submit through the suggestion form. You can withdraw consent at any time by deleting your account or asking us to remove your data.
- Legitimate interests — for keeping the site secure, fixing bugs, and understanding aggregate usage so we can improve the generators. We balance these against your rights and keep the data minimal and non-identifying.
Accounts and sign-in (optional)
You can use every generator for free without an account. Signing in is optional and simply unlocks extras such as a higher download allowance and early access to new tools. The services that make sign-in work are listed under "Who we share data with" below.
Analytics
We use GoatCounter, a privacy-friendly analytics tool, to see which pages and generators are used and how many people visit. GoatCounter:
- sets no cookies and does not track you across other websites;
- records only aggregate data such as the page visited, the referring page, browser and operating-system type, screen size, and approximate country;
- derives country from your IP address but does not store your IP address or build a personal profile.
Error monitoring
We use Sentry to receive automatic reports when something breaks in your browser (for example, a generator crash), so we can find and fix it. We configure Sentry to minimise personal data (we do not send personal information to it deliberately). These reports are technical diagnostics — such as an error message, the page, and browser/device type — and are used only to improve reliability, not to profile you.
Local storage on your device
Some small preferences are saved in your browser's local storage on your own device — for example, which "in-development" generators you've voted for, a local count of your free downloads, and, if you sign in, a session so you stay logged in. This stays on your device and is not a profile we build about you.
The "Suggest a generator" form
If you submit an idea, you may optionally include your name and email with your message. This is handled by Netlify Forms and used only to consider your suggestion and, if you left an email, to reply. We don't add you to any mailing list; leaving name and email blank is fine. Submissions are kept in our Netlify dashboard until handled — ask us and we'll delete yours.
Founder waitlist
If you join the Founder early-access waitlist, we store the email address you enter — via Supabase — so we can let you know if and when Founder access opens. It's used for that and nothing else; there's no payment and no obligation. Ask us at hello@3dgenapp.com and we'll remove it anytime.
Payments (Pro & Founder)
If you buy Pro or Founder, your payment is processed by Paddle, which acts as our reseller and Merchant of Record. Paddle collects your payment and the billing details it needs (such as your email, billing country, and card information) under its own privacy policy. We never see or store your full card details. We do receive limited order information from Paddle — for example your email, the plan you bought, and a billing reference — which we use to activate your access and support your account.
Who we share data with (service providers)
We don't sell your data. We use a small number of trusted providers who process data on our behalf:
- Supabase — authentication and storage of your account record (email + identifier).
- Resend — delivery of the sign-in (magic-link) email.
- Sentry — error diagnostics (configured to minimise personal data).
- GoatCounter — aggregate, cookieless analytics.
- Netlify — hosting the site, standard server logs, and the suggestion form.
- Paddle — payment processing and Merchant of Record for Pro and Founder (only if you buy a paid plan).
Each provider handles data under its own privacy terms.
International data transfers
Some of these providers may store or process data on servers outside your country (for example, in the United States). Where that happens, we rely on the provider's own safeguards and legal transfer mechanisms. If you would rather not have your email stored at all, simply use the site without an account.
How long we keep data
- Account email/identifier: until you delete your account or ask us to remove it.
- Aggregate analytics: kept in non-identifying, aggregate form.
- Error diagnostics: retained only for a limited period needed to investigate issues.
- Suggestions: kept until the idea has been considered, then removable on request.
Your rights
Depending on where you live, you may have the right to access, correct, delete, export, or object to the processing of your personal data, and to withdraw consent. Because we store so little, this is usually straightforward: to see, correct, or delete the email tied to your account, email us at hello@3dgenapp.com and we'll handle it. You also have the right to complain to your local data-protection authority.
Children
The site is a general-audience tool and is not directed at children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us personal data, contact us and we'll remove it.
Changes to this policy
We may update this policy as the site evolves. The current version, with the date it was last updated, will always be posted on this page. Significant changes will be reflected in the "Last updated" date above.
Contact
Questions about this policy, or want to exercise a data right? Email us at hello@3dgenapp.com.